At Salon Southwest, we take pride in providing exceptional service and respecting the value of your time. As a small business, we require financial stability, and enforcing our cancellation policy is essential to maintaining that stability. By booking an appointment with us, you agree to our policies as outlined below:

We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your appointment. If you need to do so, we kindly request that you provide us with at least 24 hours’ notice. If you cancel or reschedule with less than 24 hours' notice, you will be responsible for 50% of the booked service, even if you reschedule to a later time.

I understand that unexpected events can occur, and ask that you please provide us with as much notice as possible in the event that you need to cancel or reschedule your appointment.
I value and respect the time of my clients, and ask for the same respect in return. I have implemented a strict “No Call No Show Policy” to ensure that my schedule remains filled and that other clients have the opportunity to book an appointment. A “No Call No Show” occurs when a client fails to show up for their scheduled appointment without prior notice. A fee of 50% of their service will be charged.

If you are feeling unwell, we kindly request that you reschedule your appointment for another time. Please do not come to the salon if you are symptomatic. Your health and the health of our team and other clients is of utmost importance to us. If you are unable to attend your appointment due to illness and you provide less than 24 hours' notice, you will be responsible for 50% of the booked service which will be applied to the cost of your service rescheduled at a later date.

To ensure efficient scheduling and respectful treatment of our time, we kindly request that you refrain from changing your scheduled service within 24 hours of your appointment. In the event that you do need to make a change, please be aware that a fee equal to half of the full service will be charged. For example, if you have booked a full custom color but decide to switch to a haircut on the day of your appointment or within less than 24 hours of it, we will need to apply the half fee of the original custom color service. Thank you for your understanding and cooperation in this matter.

Ready to schedule an appointment?

We're here to help you with all your beauty needs!

Book now!
Scroll to Top